USERRA Inquiry

Employer Support of the Guard and Reserve (ESGR) can assist in answering anyone's questions related to the Uniformed Services Employment Reemployment Rights Act (USERRA). ESGR also has Ombudsmen available to mediate uniformed service related disputes between service members and their civilian employers.

If you have questions you can call ESGR's toll-free number, 1-800-336-4590 (select option 1) between 8 AM and 6 PM EST (M-F); e-mail or complete the form below.

If you are a service member desiring to have an Ombudsman assist you and your employer resolve a dispute related to your military service, call ESGR's toll-free number, 1-800-336-4590 (select option 1) between 8 AM and 6 PM EST (M-F) or submit a USERRA Support Request.


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Uniformed Service Information

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Privacy Statement

"Authority: DoD Directive 1250.01, National Committee for Employer Support of the Guard and Reserve (NCESGR); DoD Instruction 1205.22, Employer Support of the Guard and Reserve; 20 CFR Part 1002, Regulations under the uniformed services employment and reemployment rights act of 1994; 38 U.S.C. Chapter 43, Employment and reemployment rights of members of the uniformed services; 5 CFR part 353, Restoration to duty from uniformed service or compensable injury; 42 U.S.C. 300hh-11, National Disaster Medical System; DoD Instruction 1205.12, Civilian Employment and Reemployment Rights of Applicants for, and Service Members and Former Service Members of the Uniformed Services; 5 U.S.C. 574, Confidentiality; 10 U.S.C. 1588, Authority to accept certain voluntary services; DoD Instruction 1100.21, Voluntary Services in the Department of Defense; ESGR Instruction 1250.10, Volunteer Management; ESGR Instruction 1250.32, Ombudsman Services Program.

Purpose: To support the ESGR Ombudsman Program by tracking assistance provided to members of the Uniformed Service, to include the National Disaster Medical System; by recording information related to the mediation of disputes and answering of inquiries related to the USERRA; by tracking case assignments and mediation results of potential conflicts between employers and the Service members they employ; and by reporting statistics related to the Ombudsman Program in aggregate and at State committee-level.

Routine Use(s): To Department of Labor for USERRA reporting, mandated by Section 4432 of Title 38 United States Code. The DoD Blanket Routine Uses found at: apply to this collection.

Disclosure: Voluntary; however, failure to provide accurate contact information and other solicited information may delay or prevent ESGR from processing the request.

ADRA Notice: Information collect related to ESGR Ombudsman informal mediation may be confidential under 5 U.S.C. 571-583, Administrative Dispute Resolution Act (ADRA) and not releasable without written authorization by all parties involved in the mediation."

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